At qb838, your privacy is more than a promise — it is a genuine commitment. This Privacy Policy explains in detail how we collect, store, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe you have the right to know exactly what happens to your information.
All personal data and financial transactions at qb838 are protected with 256-bit SSL encryption — the same standard used by world-class banking institutions. Your data is never transmitted in an unsecured state.
You have full control over your personal data. Through your qb838 account, you can review, update, or request deletion of your personal information at any time in accordance with the rights granted under PDPA.
Qb838 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your consent. Your privacy is a trust we safeguard completely.
Your data is stored in data centres equipped with multi-layered physical and digital security systems. Access to the user database is restricted and regularly audited by our internal security team.
All data handling practices at qb838 are designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our policies to stay aligned with the latest legislation in force.
You can choose the types of marketing communications you wish to receive from qb838 — or unsubscribe entirely at any time. We respect your preferences and will not send unwanted communications.
Qb838 is an online gaming platform operating in Malaysia that puts member trust at the heart of everything we do. This Privacy Policy is crafted specifically to ensure you — as a valued qb838 user — fully understand how your personal data is managed from the moment you first visit our website through to becoming an active member.
This policy applies to all users accessing the qb838 website at qb838.pro, including visitors browsing without an account, prospective members in the registration process, and registered members actively using our platform. This policy covers all forms of digital interaction — from regular visits to our website and use of our mobile app, through to financial transactions and gaming activity.
Qb838 takes a transparent and responsible approach to data management. We do not collect any information that is unnecessary, and we ensure that every piece of data we hold has a clear, legitimate purpose that has been communicated to you in advance.
Qb838 collects various types of information depending on your level of interaction with our platform. Generally, information is collected through three main channels: information you provide directly, information generated automatically while you use the platform, and information received from trusted third parties.
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, gender | Account registration, KYC |
| Contact Data | Email address, phone number, full mailing address | Registration form |
| Financial Data | Bank account number, account holder name, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automatically upon login |
| Activity Data | Game history, betting records, wins and losses | In-platform activity |
| Communications Data | Customer support chat records and emails sent to us | Chat with our support team |
We never collect sensitive data such as health information, religious beliefs, or political views without a clear need and your explicit consent. For financial information, we only retain what is necessary for payment and regulatory compliance purposes — full credit card numbers, for example, are never stored on our servers.
Every piece of data we collect is used for a specific and legitimate purpose. qb838 does not process your personal data arbitrarily. Below are the primary purposes for which your data is used on our platform:
Qb838 upholds the principle that your personal data belongs to you. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your information:
In all data-sharing situations described above, qb838 ensures that equivalent or stricter protections are applied to your data. We will never disclose more information than is strictly necessary for the purpose in question.
Protecting your personal data from unauthorized access, loss, misuse, or modification is an absolute priority for qb838. We continuously invest in the latest security infrastructure and follow industry best practices to ensure our platform remains secure at all times.
The technical security measures we employ include 256-bit SSL encryption for all data communications, multi-layered firewall systems, 24/7 threat monitoring, two-factor authentication (2FA) for account access, and regular independent security audits. Access to internal systems containing user data is restricted to authorized personnel only and is fully logged.
In the event of any data breach that may affect your rights or freedoms, qb838 will notify you within a reasonable timeframe in accordance with applicable legal requirements. We will also take immediate action to contain the impact of the breach and prevent recurrence.
Qb838 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. They help us recognise you on return visits, maintain your login session, and understand how you use our platform.
You can control and manage cookie settings through your internet browser. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling certain cookies may affect the functionality or user experience of the qb838 platform.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding the personal data we hold. qb838 fully respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time.
If any information we hold is inaccurate or outdated, you may request a correction.
You may request the deletion of your personal data, subject to legal record-retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict the processing of your personal data.
To exercise any of the rights above, please contact our privacy team by email at [email protected] or via live chat on our platform. We will process your request within 30 business days. In more complex situations, this period may be extended, but you will be informed in advance.
Qb838 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by Malaysian law. Retention periods depend on the type of data and the relevant legal requirements.
When your data is no longer needed and there is no legal obligation to retain it, qb838 will securely delete or anonymise that data using industry-standard methods. You may also voluntarily request account deletion through our support channels.
Qb838 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, the latest legal requirements, or improvements in how we protect your data. All amendments take effect immediately upon being published on our website.
For changes deemed material or significant, qb838 will endeavour to provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect. It is your responsibility to review this page periodically to stay informed of the latest terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is available to assist you at any time.
Qb838 doesn't just deliver the best online gaming experience in Malaysia — we also ensure every piece of your personal information is protected to the highest security standards. Register your account today and experience the difference for yourself.